Marg Techno-Projects Limited is committed to providing efficient and transparent services to all its clients and stakeholders. In case of any grievances, Marg has established a robust Grievance Redressal Mechanism to ensure that all concerns are addressed promptly and effectively.
Marg strives to address all grievances in a timely and efficient manner. The mechanism is designed to ensure that clients can raise their concerns through multiple channels, and that these concerns are resolved within the stipulated timeframes.
To register a grievance, clients can use the following methods:
Clients can call the Marg Customer Care Helpline at +918209515688 to register their complaints between 10:00 a.m. to 7:00 p.m. from Mondays to Fridays, except public holidays.
Clients can write to Marg at the email ID grievance@margtechno.com with the subject line “Complaint & Grievance Register with Loan ID.”
Clients can write to Marg at:
1206, Royal Trade Center, Opp. Star Bazar
Adajan- Hazira Road, Surat- 395009, India
Phone No.: +918209515688
Clients are required to submit grievances via email to grievance@margtechno.com with the subject line ”Complaint and Grievance Registration.” Grievances must be submitted from the registered email address associated with the client’s account or through a written letter with proof of identity.
Marg will respond to the grievance within 5 working days of receipt. If more time is required, the client will be informed of the delay and the extended timeline.
If the grievance is not resolved within 5 working days at Level-1, it will escalate to Level-2. Clients can re-submit their grievance, and Marg will respond within 10 working days.
If no response is received from the client within 7 working days of Marg's resolution, it will be assumed that the grievance has been resolved satisfactorily.
If the grievance remains unresolved after 15 working days, it can be escalated to the Grievance Redressal Officer, Nitu Jain. The Grievance Redressal Officer will address the complaint within 15 working days.
OR can raise the complaint with RBI at
The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
3rd Floor, Nr. Income Tax
Ashram Road
Ahmedabad-380 014
Telephone: 079-275409554
Marg shall not be liable to compensate clients for delayed resolutions due to unforeseen events, such as natural disasters, pandemics, government actions, or any other events beyond the control of Marg.
This Policy is subject to periodic revisions in line with guidelines issued by the Reserve Bank of India. Marg will review and amend the Policy as necessary to ensure compliance with all relevant laws and regulations.